How does Ikea U.S. score its 2022 performance? Sales, support among highlights


CONSHOHOCKEN, Pa. — Top 100 retailer Ikea U.S. highlighted its annual performance from a sales perspective as well as how it treats its team members and the environment in its 2022 Annual Summary.

Covering the fiscal year (Sept. 1, 2021, to Aug. 31, 2022), the report outlines how Ikea U.S. has increased total sales despite continued global supply chain challenges and inflation.

“Our position as the leader in life at home allows us to evolve, grow and thrive. That’s why Ikea U.S. is proud of the growth we achieved this year with the support of our co-workers across the country,” said Javier Quiñones, CEO and chief sustainability officer, Ikea U.S. “As we continue to embrace our vision of creating a better life for the many people, affordability continues to be a key cornerstone for us at Ikea.”

Along with the Annual Summary, IKEA U.S. is sharing details on its equity journey for the first-time, highlighting data as the company continues its commitment to being an open and equitable workplace. This equity data will allow the public to track the company’s progress toward creating a more equitable workforce and is representative of the communities serves.

Additional highlights from the FY22 Annual Summary include:

Ikea U.S. saw a slight increase in total sales amidst rising costs and supply challenges, while continuing to keep affordability and accessibility at the center.

  • Secured $5.9 billion in total sales (including food and services), as well as an 18.8% increase in e-commerce sales.
  • Attracted 69 million visitors in stores and 494 million visits online.
  • Remained committed to improving customer experience as a true omnichannel retailer by improving online shopping and adding new in-person retail locations—two new Ikea Planning Studios in Arcadia and Long Beach, California.
  • Unveiled Ikea Kreativ, an AI-powered digital smartphone experience for customers to design and visualize their living spaces.

Taking care of people continues to be a priority for Ikea U.S., beginning with co-workers.

  • Raised starting wages to a minimum of $16 per hour and provided enhanced benefits to support co-workers’ livelihoods and well-being in January 2022.
  • Supported more than 280 non-profit organizations through in-kind or cash contributions and co-worker engagement volunteering activities, totaling around $1.5 million.
  • Continued the journey towards greater equity and inclusion by publishing equity data as a first step towards transparency.
  • Enlisted strategic partners Accenture to help us benchmark and collect data across all stores and units, and Vantage point to train more than 400 leaders on anti-racism and inclusivity.

Ikea U.S. continued to advance its efforts to combat the climate crisis and its mission to become climate positive by 2030.

  • Launched ultra-fast public EV charging stations at 25 locations nationwide and home solar solutions at select California stores.
  • Expanded the Buy Back & Resell service to be offered at 37 stores year-round, allowing customers to sell back gently-used Ikea furniture, and give Ikea products a second life.
  • Hosted One Home, One Planet (OHOP) event with more than 70 thought leaders from across industries and sectors to ignite action and co-creation to address climate change and inequality.

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