Raymour & Flanigan adds tech partner to foster next stages of growth


LIVERPOOL, N.Y. — Top 100 retailer Raymour & Flanigan is partnering with Oracle NetSuite to integrate its business system to increase efficiency, gain real-time insights into its business and adapt operations to stay ahead of the rapid changes in retail.

To manage its expanding operations, ensure it can quickly and efficiently adapt to changing market demands, and support its next stage of growth, Raymour & Flanigan needed to reduce manual processes and upgrade its technology systems. It chose NetSuite as its new enterprise resource planning (ERP) system as NetSuite provided a user friendly, flexible and complete suite of applications.

“At Raymour & Flanigan, we believe our people are our greatest asset, and when we began working with the NetSuite team, we felt an immediate connection to their core business values and company culture,” said Bryan Anastasi, vice president of customer care and business solutions for the Liverpool, N.Y.-based retailer. “NetSuite will help our associates do their jobs even more efficiently, which will enable them to spend more time building customer connections.”

With NetSuite, Raymour & Flanigan can consolidate, automate and scale its operations on a single cloud business system to help meet heightened consumer demands. NetSuite will enable Raymour & Flanigan to automate and streamline financial processes as well as inventory and customer service management.

In addition, by integrating data from across different business functions, NetSuite will enable Raymour & Flanigan retail associates to access a 360-degree view of its customers so that they can provide timely and informed customer service.

“As a third-generation family-owned business with a strong growth trajectory, Raymour & Flanigan recognized the need to rethink the way it runs its core business processes in order to keep up with an increasingly competitive retail landscape,” said Sam Levy, senior vice president of sales for Austin, Texas-based Oracle NetSuite.

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