South Bay and MattressAI team up for new B2B customer service platform


RANCHO CUCAMONGA, Calif.  – Making a move to enhance its customer service interaction, South Bay International has teamed up with MattressAI to improve its website’s chat function to enhance retail partners’ decision making when ordering mattresses and sleep products.

Incorporating MattressAI’s MattyAI, an AI-powered assistant into its website, South Bay’s customers will get product recommendations. The AI assistant is designed to ask questions to formulate the recommended products.

South Bay opted to use the technology, originally created for consumer-facing use to help its retail network use new tools to boost sales and customer satisfaction.

“We are excited to partner with MattressAI to bring this revolutionary technology to our customers,” said Toby Konetzny, chief executive officer of South Bay International. “This collaboration aligns with our commitment to innovation and excellence, providing our customers with unparalleled sleep solutions. By integrating AI into our offerings, we are not only enhancing the shopping experience but also setting a new standard for the industry.”

As the demand for personalized and tech-driven solutions continues to grow, South Bay International’s partnership with MattressAI underscores its dedication to innovation and customer satisfaction. This strategic move not only enhances current offerings but also lays the foundation for future advancements in sleep technology.

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